Here is a clean, short, professional Exchange & Return Policy specially written for a Jewellery Website:
Exchange & Return Policy
We always want you to be happy with your jewellery purchase. If you face any issue, please check our simple policy below:
1. Exchange Policy
- Exchange requests can be placed within 3 days of delivery.
- Jewellery must be unused, unworn, and in original packaging.
- Exchange is allowed for size issues, color issues, or product change (subject to availability).
- Exchange shipping charges are borne by the customer.
2. Return & Refund
- We offer Store Credit Only for returns. No cash refunds.
- Return request must be raised within 3 days of delivery.
- Store credit is issued once the product passes our quality check.
3. Non-Returnable / Non-Exchangeable Items
- Earrings (hygiene reasons)
- Customized / personalized jewellery
- Sale or discounted items
- Gift items or free products
4. Conditions
- Product should be in the same condition as delivered.
- All tags, invoice, and original packaging must be included.
- Used, broken, or damaged products will not be accepted.
5. Process
- Contact our customer support on WhatsApp / Email with your order details.
- Our team will verify your request.
- You will be asked to ship the product back to us.
- After inspection, your exchange or store credit will be processed within 2–4 working days.
6. Damaged / Wrong Product Received
- Share an unboxing video within 24 hours of delivery.
- We will provide a free replacement in such cases.